Friday, August 20, 2010

Happiness Is…Buying a New Coffee Maker & Getting a Refund for the Old One




About a week ago, the unthinkable happened. One mid-August morning, my Barista AromaTM 8-cup coffeemaker broke. It became essentially unusable. My first reaction was denial. The large rubber lip of the thermal carafe had become completely unhinged. I tried to meld it back together, but this coffee maker was almost 4 years old. Indeed, if ever there was ‘planned obsolescence’ this was it---because it was definitely NOT abuse. Over the years, I have loved that coffeemaker. On some cold winter mornings, I would practically coo at it as it competently brewed my coffee. I loved many of its features. It’s black and silver sleekness, the gold mesh flat filter, the fact that I could yank the carafe away from the case before it finished brewing in order to pour myself half a cup. I loved the shushing sound it made as it brewed, the strategically placed water canister, and the digital read-out. Ours was a warm respectable relationship informed by my primal addiction to coffee.

After I got through the denial phase, I jumped into action. I went online to attempt to replace the carafe. I encountered a few Web posts suggesting that my Barista had been recalled. That seemed really strange, so I physically walked to the Starbucks near my house to find out where to buy another Barista. When I arrived, I made sure to stock up on VIA--when it comes to instant coffee, VIA truly is best-in-class---to get me through the next few days. (I had originally purchased my Barista coffeemaker at Starbucks in 2007, but was well aware that Starbucks no longer retails coffeemakers in their stores. I have since found out that they don’t retail coffeemakers at all anymore….but, they do give EXCELLENT customer service.) The barista told me to contact customer service in Seattle . I did and less than 24 hours later, they responded suggesting I call using a specific case file number. Within 10 minutes on the phone with Daniel, my problem was resolved. My Barista had been recalled; Daniel promised to send me a shipping label and a full refund of $99.90. Now that’s what I call incredible service and accountability. Thank you, Starbucks!

Next step: I purchased a Black & Decker 8-cup Thermal Programmable Coffeemaker.

Tomorrow, I start my relationship with my Black & Decker 8-cup Thermal Programmable Coffeemaker. First, I have to buy filters! It’s been a long time since I’ve had to do that… and then there is the ceremonial hot-water cleansing. And this time, I plan to master the delayed brewing feature. So the question is: Is this the start of something special? Who knows---it may very well be a love match.

6 comments:

Joe the Novelist said...

Great video! How about a video of you tasting and commenting on a freshly-brewed cup of coffee from your new coffee machine? I can already see it.

Nicole Gray-Chan said...

That is a great idea, Joe. Please stay tuned for the upcoming coffee tasting!

Anonymous said...

A full refund after brewing 13,000,000,000,000,001 pots of coffee, that is impressive.

Now, you've stepped up to the B&D! You and me both. You should try the Smith & Wesson can opener, it's a pip.

The Sears Handi-Man (Handi-Person) blender is pretty good too. You can both mix a smoothie and tune-up the Volvo with that one.

Monika said...

tell you which product is The Best Coffee Maker Review Be aware that Customer Reviews Journal performs its own assessments on a large number of consumer products. my blog

Nalin said...

You are right! I found your blog fascinating. Currently, I am using tassimo coffee machines. I have been using them for five years, they utmost durable and safest machines in my view.

Edna Francis said...

Hope your relationship with Black & Decker 8-cup Thermal Programmable Coffeemaker is going well. Other night an article came through my site, i hope it's worth sharing. "Coffee Maker with Grinder".
Well, great article, keep posting more...
Cheers!!!